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Case № 05

Real charge.

FLO (formerly AddEnergie) is one of North America's fastest-growing electric vehicle charging networks. The corporate rebrand needed a website that could carry the new identity across three regions and two languages.

Client FLO
Industry Software & Technology
Role User Experience Design, Site Structure & Strategy
Live at www.flo.com
FLO hero
In short

Electric vehicle charging network website.

FLO came to me at the moment of a full corporate rebrand. The company had been operating as AddEnergie with a wide network of charging stations across Canada and the United States. The new FLO identity was simpler, cleaner, and more consumer-facing, and the site had to carry it across three distinct North American regions in English-speaking United States, English Canada, and French Canada.

Chris Thorson, the VP of marketing, ran point on the engagement. The previous marketing site was not built for the audience the new brand was trying to reach. Drivers, fleet operators, dealerships, and property managers all had to find their own answer on a single shared site, and the publishing tool was not keeping up with the campaign cadence the marketing team needed to ship.

I built FLO a custom WordPress multisite, an accessibility-first responsive design system, a search foundation tuned for electric vehicle charging queries, and a content architecture that lets each region and each audience find their own conversation. This case study walks through how the engagement ran, what the site does for each reader, and why the rebrand has held up at scale.

Multisite
WordPress build three regions
Two
Languages English + French
Mobile-first
Every template drivers on phones
Accessibility
Baked in compliant by default
01 / The Problem

What was broken.

The first challenge was scale. FLO operates in three distinct North American regions and two languages, and every page on the site had to ship in all three so a French Canadian driver, an English Canadian property manager, and a United States fleet operator all got the same experience tuned to their region. The previous platform could not handle that without making the marketing team duplicate work for every change.

The second was the audience mix. Drivers want to find a station, understand pricing, and know what charging at home looks like. Property managers want commercial charging for their building. Dealerships want to attach charging to a vehicle sale. Fleet operators want a network they can build a logistics plan around. The previous site collapsed all of those buyers into a single conversation that did not really speak to any of them.

The third was the rebrand itself. AddEnergie had been operating for years, and the FLO identity had to land cleanly across the marketing site, the charging stations themselves, the office signage, and the partner ecosystem at the same time. The site was the most public surface of the rebrand, so it had to carry the new identity end to end without leaking any of the old brand into the new one.

02 / The Approach

How it got fixed.

I started with a discovery phase that lived inside the analytics. Who was actually using the previous site, what paths they abandoned, where the regional and language audiences diverged, and what the rebrand needed to prove on the first scroll. The discovery analysis was the brief the rest of the work was built on.

From there I designed a site structure that mapped to FLO's real audiences. Drivers, businesses (with sub-paths for property managers, dealerships, and fleet operators), and the FLO Network story all got their own surfaces. Each surface was designed for the buyer who would actually land on it, and each call to action was placed where that buyer was actually ready to engage. Wireframes were built end to end before any user interface design started so we could pressure-test the architecture against the discovery findings without getting distracted by visual decisions.

The user interface design was built around FLO's new identity. Organic shapes pulled from the hardware itself, a system that reads cinematic without losing the technical seriousness drivers and fleet operators expect, and animated cars that travel along the page as the user scrolls. Every template was designed mobile-first because most drivers land on the site from a phone in a parking lot, not a desk.

I built the platform on a custom WordPress multisite so the marketing team can manage three regional sites in two languages from a single administrative surface. Bespoke templates run every content type FLO ships, from driver content to commercial verticals, with accessibility built into the component library so new content rolls out compliant on day one rather than retrofitted later.

01

Deep discovery inside the analytics

Before any wireframe I lived in FLO's analytics. Who was using the old site, where they abandoned, and how the United States, English Canadian, and French Canadian audiences diverged. The analysis became the brief the rest of the work was built on.

02

Audience-first site structure

I designed surfaces for each real audience. Drivers, property managers, dealerships, and fleet operators each have their own page and their own conversation rather than fighting over a single shared one.

03

Identity-driven user interface design

I built the user interface around FLO's new identity. Organic shapes pulled from the hardware itself, a cinematic motion language, and animated cars that travel along the page as the user scrolls. Mobile-first because that is where most drivers actually land.

04

Custom WordPress multisite

I built FLO on WordPress multisite so the marketing team manages three regional sites in two languages from a single administrative surface. Bespoke templates for every content type FLO ships, designed so the brand stays coherent across regions.

05

Accessibility and search built into the stack

Accessibility was baked into the component library so new content rolls out compliant on day one. The search foundation was structured around how electric vehicle owners actually search for charging, with technical search optimization (schema, semantic markup, fast first paint) built into the build itself.

How it shipped

The work, step by step.

01

User experience design for an electric vehicle charging network

Drivers, property managers, dealerships, and fleet operators all buy into a charging network differently. Drivers want a station finder, pricing clarity, and home charging information. Property managers want commercial charging at their building. Dealerships want to attach charging to a sale. Fleet operators want a network they can plan around. I designed each of these as its own surface so each buyer finds their answer in the first scroll, and the calls to action sit where each buyer is actually ready to engage.

02

Custom WordPress multisite for three regions and two languages

FLO needed a publishing tool that could ship across the United States, English Canada, and French Canada at the same time. I built a custom WordPress multisite so the marketing team manages three regional sites from a single administrative surface. Each region inherits a shared template library and a shared brand system, so a campaign can ship across all three with regional copy without rebuilding the page each time. The build avoids heavy third-party plugins so day-to-day performance stays fast and the security surface stays small.

03

Responsive web development for electric vehicle drivers

Most FLO drivers land on the site from a phone in a parking lot, not a desk. I designed every template mobile-first and tested end to end on real device widths. Interactions were verified on iOS and Android. The station finder, the network map, and the pricing pages were all built so a driver who needs to charge in the next ten minutes can find what they need without scrolling through marketing copy first.

04

Accessibility compliance for an enterprise marketing site

Accessibility was baked into the component library rather than retrofitted at the end. Contrast, focus order, keyboard paths, and ARIA labels are part of the components themselves so new content rolls out compliant on day one. The marketing team can ship a new page or a new campaign landing without an accessibility audit afterward, which matters when you are running an active campaign calendar across three regions.

05

Search optimization for electric vehicle charging queries

The technical search foundation (schema, clean semantic markup, fast server response) was built into the stack from the beginning. The content structure mirrors how electric vehicle owners actually search for charging (station finder, home charging, commercial charging, fleet charging). Each surface answers a real query rather than a generic charging search, and the marketing team was trained on a publishing workflow that keeps the search foundation producing as new pages ship.

06

Visual identity translation from hardware to web

FLO's new identity was rooted in the hardware itself. The shapes of the charging stations, the curves of the connector ports, the lines of the cabinetry. I pulled those same shapes into the web design so the marketing surface and the physical product read as the same brand. Organic curves, motion that mimics the flow of a charge, and animated cars that travel the page as a user scrolls. The result is a website that reinforces the physical brand experience rather than competing with it.

The Work, Specifically

What I actually shipped.

Not a services list. The real work streams, in the order I ran them.

  1. № 01

    Discovery

    Before any wireframe I lived in FLO's analytics. Who was using the old site, what paths they abandoned, and how the United States, English Canadian, and French Canadian audiences diverged. The analysis became the brief the rest of the work was built on.

  2. № 02

    User experience design

    I mapped every path a driver, a property manager, a dealership, and a fleet operator would take. Architecture that reflected FLO's real customer segments. End-to-end wireframes pressure-tested against the discovery findings before a single pixel of user interface was drawn.

  3. № 03

    Creative user interface design

    With the wireframes locked I layered in FLO's new identity. Organic shapes pulled from the hardware itself, a system that translated the rebrand into web-native patterns. Steady weekly check-ins kept stakeholders in the creative flow rather than derailing it with rework.

  4. № 04

    Custom WordPress multisite

    Enterprise marketing teams need to move without calling a developer. I built a custom WordPress multisite with bespoke templating for every content type FLO ships, from driver content to commercial verticals. Three regions, two languages, one administrative surface.

  5. № 05

    Responsive web development

    Every template designed mobile-first and tested end to end. FLO drivers are on a phone in a parking lot. That has to be the best experience, not an afterthought. Break points set to real device widths, interactions verified on iOS and Android.

  6. № 06

    Accessibility compliance

    Compliant by default. Contrast, focus order, keyboard paths, and ARIA labels baked into the component library so new content rolls out accessible on day one rather than getting retrofitted later.

  7. № 07

    Search optimization

    Technical search foundation built into the stack. Schema, clean semantic markup, fast server response, and a content structure that mirrors how electric vehicle owners actually search for charging. The discovery analytics drove every page-level decision.

  8. № 08

    Publishing tool training

    Before launch we ran a recorded walkthrough with the FLO marketing team so every content owner knew exactly how to ship a page, update a product, or spin up a campaign landing page. Paired with a search cheat sheet tuned for the team's day-to-day.

03 / The Work

What shipped.

A simple home page that helps drivers understand Flo fast and find the next step with less friction.
Built to help visitors move from first glance to action with less guesswork and more trust.
Helps electric vehicle drivers compare options quickly, so they can choose the right charging path with less effort.

A simple home page that helps drivers understand Flo fast and find the next step with less friction.

FLO, Animated cars scroll along the page. (desktop)
FLO, Animated cars scroll along the page. (mobile)

Animated cars scroll along the page.

FLO FLO
FLO FLO
FLO FLO

Six surfaces of one EV charging brand.

Nick made a very large and daunting project very manageable with his guidance through the website design process. He worked with our team through each phase, taking the time to explain and offer alternative solutions when we changed direction mid-project. The new website is amazing, and the results we set out to achieve are already piling up.
Chris Thorson VP of Marketing, FLO
04 / The Outcome

Where it landed.

FLO launched the new brand and the new site at the same time, and the rebrand has held up at scale. Chris described the engagement as a project that I made manageable through clear guidance, and he flagged that I worked with the team through each phase, took the time to explain alternatives when the team changed direction mid-project, and that the results the team set out to achieve were already piling up at launch.

The audience-first site structure means a driver, a property manager, a dealership, and a fleet operator each land on a page that speaks their language. The WordPress multisite gives the marketing team direct control across three regions and two languages from a single administrative surface, which means campaigns ship across the network at the speed the business actually moves. Accessibility and search are both baked into the stack so the foundation keeps producing without retrofit work.

The site has become the foundation the marketing team builds on as the network grows. New driver content, new commercial verticals, and new partner stories all ship through the same publishing tool, and the rebrand stays coherent across every region the company operates in.

The Role
User Experience Design Site Structure & Strategy Responsive Website Design Custom WordPress Development Accessibility Compliance Search Optimization

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